Back to site My deposit was declined; how do I resolve this?
There are a few reasons why your deposit didn't go through. This could be due to a mistake when entering your payment details, not completing all the steps of the payment journey, or using a payment method that isn't in your name.
If none of these scenarios sound like what you're experiencing, no problem! Give the deposit another shot or explore our other payment methods!
The tables below have some useful information on reasons for declined deposits and how you can resolve this from the comfort of your own home.
User reasons
Reference | Explanation |
Insufficient funds/over credit limit | The deposit was declined by your bank, as there aren't enough funds in the associated account to complete this payment, or the payment would put you over your credit limit. Please check your bank account balance and try again or explore one of our other payment methods. |
Invalid card number | The deposit was declined by your bank, due to an incorrectly entered or non-existing card number. Please ensure you have entered your 16-digit card number correctly and try again or explore one of our other payment methods. |
Expired card | The deposit was declined by your bank due to the card entered being expired or no longer valid to use. Please check the card number entered to ensure you are using the correct card or explore one of our other payment methods. |
Exceeds withdrawal count limit | The deposit was declined by your bank, due to exceeding your usage limit. Please contact your bank for more information and explore one of our other payment methods. |
Authentication requested | Your bank required authentication before processing the transaction. Please follow the steps shown during depositing. You will require your phone or internet banking to authorise the transaction, depending on your bank. |
Banking reasons
Reference | Explanation |
Transactions not permitted to issuer/cardholder | The deposit was declined by your bank due to the transaction on the card or account used not being allowed. Please contact your bank for more information and explore one of our other payment methods. |
Do not honour | The deposit was declined by your bank. Please contact your bank for more information and explore one of our other payment methods. |
Looking for payment method information? Learn about which payment methods you can use