At Lottoland, our aim is to give you as much power as possible to manage your gambling.
Monetary Limits
Deposit limits:
Deposit limits allow you to set a budget on the amount you wish to deposit on the website. You can either set a daily, weekly or monthly limit on your account. For an increase in your limit, there will be a cooling-off period of 24 hours, after which you will need to confirm the change if you would like to proceed. For a decrease in the limit, this will be instant.
Net Deposit Limit:
A Net Deposit Limit allows you to set a budget on the amount you can lose. The limit is calculated as deposits minus withdrawals. We set monthly Net Deposit Limits. These are set by us on your account. If you would like to decrease or increase your limit, you will need to contact us via email requesting this. If you would like an increase, you will also need to provide the following documentation for review:
Payslips
Bank Statement (Last 3 months)
Please note that all Net Deposit limits are reset on the 1st of every month.
Account Management
Game Reality Checks allow you to keep track of your time spent playing on the website by sending you an alert every 60 minutes you play on the website. We offer the following timeframes: 1 hour, 2 hours, 3 hours, 4 hours, 5 hours, 6 hours and 12 hours. You can update the time for Game Reality Check in My Account > Profile > Games Reality Check > Edit.
Time-Out - Time-out allows you to take a short break from gambling. Your account will automatically reopen after the selected duration. We offer the following timeframes: 1 day, 1 week and 1 month. You can set a time-out in "My Profile" by adjusting your account and Safer Gambling Status.
Self-exclusion - A Self-exclusion allows you to take a prolonged break if you are struggling to control your gambling. Your account will remain closed until you contact us proactively to discuss reopening. We offer the following timeframes: 6 months, 9 months, 1 year, 2 years and 5 years. You can set a self-exclusion in "My Profile" by adjusting your account and Safer Gambling status.