Why can't I withdraw my funds?

Ensuring the security and accuracy of your account is our top priority. In some cases, we may need more documents to enhance the verification process, which could temporarily affect your withdrawal capabilities. We understand the importance of a seamless experience for you, and we're here to help you every step of the way. 

While we primarily use electronic verification for details like identity, age, and address, there might be cases where more documents are required. You can easily check your account status by visiting "My account", and if necessary, the online verification process is designed to be straightforward. 

For a hassle-free verification, simply follow the online verification process and capture a picture of your Driving Licence. If extra verification is needed, please select 'Start Identity Verification' to access our verification methods directly. 

We appreciate your cooperation in this matter and thank you for choosing our services.